Refund policy

Refund Policy

We want you and your little one to love every BottleBuddy. If something isn't quite right, we're here to help.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging, with proof of purchase.

To start a return, email us at support@bottlebuddieshq.com. Once your return is approved, we'll send you instructions on where to send your item. Please note that items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective — in those cases, we'll make it right at no cost to you.

Damages & Defective Items Please inspect your order upon arrival. If your BottleBuddy arrives damaged, defective, or incorrect, contact us immediately at support@bottlebuddieshq.com and we'll resolve it right away.

Digital Downloads All digital downloads (such as activity sheets) are non-refundable once accessed or downloaded.

Non-Returnable Items We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get the right item is to return your original purchase and place a new order once the return is approved.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process the credit.

If more than 15 business days have passed since your refund was approved, contact us at support@bottlebuddieshq.com.